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Entergy System Updates

Safely Restoring Power to Your Home After A Major Flood

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Monday, August 28, 2017


If you experienced water in your home or business during this historic flooding event, you may be feeling overwhelmed with the many things you need to do. Restoring your electrical power is likely at the top of your list.

We want you to help you restore power quickly so you can begin to return to normalcy. To ensure your safety, however, there are certain steps that must be followed in order to have your power restored.  Major flooding events may cause damage to the electrical equipment that powers your home or business.

The following processes have been developed with the safety of our customers and employees in mind, but also considering the hardships that many of our customers are enduring. We ask that you cooperate with and follow these guidelines to keep you and your property safe.

Did water at your home or office reach the outside electric meter?

  • If so, we will remove the electric meter.
  • You may need city inspections once work is completed to turn the power back on.
  • After this is done, call us at 1-800-368-3749 for a reconnect. When we receive permits, we will reinstall service to the facility.

Did the water level rise above your electrical outlets but stop below the electric meter?

If you are present when we arrive:

  • We will advise you to turn off your main breaker and have repairs made. You will then need to turn your main breaker back on when repairs are complete.
  • For your safety, we suggest that a qualified electrician inspect electrical equipment inside of the facility or home, even if your city or parish does not require inspection. If the breaker is turned on before such inspections, you may cause personal injury or property damage.

If you are not present when we arrive:

  • We will disconnect the electric meter, but it will remain in place. You will not have power at this point.
  • For your safety, we suggest that a qualified electrician inspect electrical equipment inside of the facility or home.
  • When repairs are made, call us at 1-800-368-3749 for a reconnect. We will restore service to the facility.

If you do not know whether you need a permit before your meter can be reconnected:

  • View permit requirements for your area online:  
  • Call 1-800-ENTERGY (1-800-368-3749). Our call center specialists have access to our permit desk and can find out whether your county or parish requires a permit before your meter can be put back into service. 

 


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