Entergy Storm Center
Louisiana Updates

Tropical Storm Cindy Restoration Nears Completion

Thursday, June 22, 2017

Tropical Storm Cindy made landfall in Southwest Louisiana early Thursday, causing scattered outages across the Entergy Louisiana service area.  Entergy crews are responding to the outages safely and quickly and expect to have power restored to the vast majority of customers tonight. 

At its peak early Thursday afternoon, the storm knocked out power to approximately 16,000 customers in parishes across Louisiana. That number was down to approximately 2,600 customers shortly after 6 p.m. However, outage levels could fluctuate as the storm continues moving through the state and into Arkansas and Mississippi.

While the storm made landfall in Southwest Louisiana, Cindy’s persistent winds with gusts of up to 40 mph and scattered thunderstorms reached across the state. Combined with the saturated ground, the winds downed a number of trees across the state.

Customers who sustained damage to their facilities will need repairs made by an electrician and obtain the proper permits before power can be reconnected.  If customers have completed all necessary repairs to their electrical equipment and obtained the proper permits, please call 1-800-368-3749 to request a service reconnection order.   

The restoration process can also be hampered by the surge of instantaneous electrical demand from appliances (air conditioning units, water heaters, etc.) when service is restored, potentially overloading protective devices on the electrical system.

To make this less of a problem, customers who lose power are asked to turn any electrical air conditioning units or electrical appliances that can easily be turned off to the off position until power is restored.

As with any weather event, please be mindful of the following safety tips:

  • Live wires can be deadly. Stay away from downed power lines. Call 1 800 9OUTAGE (1 800 968 8243) to report downed or dangling power lines, poles or other damaged equipment.
  • Do not trim trees or remove debris on or near downed power lines. Only power company crews or their contractors should remove trees or limbs touching power lines.
  • Keep away from the immediate areas where crews are working. There is always the danger of moving equipment and the possibility of construction materials or limbs or overhead wires falling to the ground.
  • If you plan on using a generator for temporary power, get a licensed electrician and disconnect from the utility electric system before hooking up to your home main electric panel. 
  • Do not run a generator in a confined space without adequate ventilation.
  • Avoid using candles or other flammable devices to warm your home. 
  • Check on seniors, who can be particularly susceptible to extreme temperatures. 
  • Try to stay off the roads in affected areas. More traffic in bad weather leads to more accidents, including more injuries and fatalities as well as accidents that can damage electrical poles and other equipment, creating outages and impeding the ability of crews to access and repair damage and slowing restoration.

We want to keep you informed and in control so here is the best way to get information about outages in addition to the View Outage application:

  • Download our app for your smartphone at entergy.com/app or visit entergystormcenter.com to stay informed on our restoration progress. Android users experiencing difficulty accessing the app on their smartphones can get information from the mobile version of our site at entergy.com.
  • Sign up for text alerts. From your cellphone, text R E G to 368374, or visit entergytext.com.
  • Follow us on Twitter: @EntergyLA and Facebook: facebook.com/EntergyLA.
  • Follow updates in your local news media, like radio, television and newspapers.




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