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Southeast Texas Substation Update

The historic and catastrophic flooding caused by Harvey has caused severe damage to five of 17 substations affected by water. Unlike distribution lines and poles, substations are much more complex parts of the grid. They consist of advanced equipment including electronics and computers, and equipment that protects the electric system.

As the flooding has begun to subside we are now able to bring in mobile substations and other equipment. Once installed it may take up to 10 days to restore power.

  • Amelia substation customers in Beaumont will be powered by a mobile substation from Entergy Mississippi by the end of day Sept. 6.
  • Bevil substation customers in Beaumont will be powered by a mobile substation from Cleco beginning Sept. 7.
  • McDonald substation in Hardin County will receive a mobile unit from Oncor, and customers will begin receiving power by Sept. 6.
  • Vidor substation in Vidor will be powered by a mobile substation from Washington St. Tammany Electric Coop, Inc., beginning Sept. 7. A mobile unit from Entergy Louisiana is headed to Vidor as well.
  • Viway substation in Rose City will use the same remedies as Vidor, beginning Sept. 8.

Mobile substations are proven and effective, and they can be used for long periods of time. But they still take time to deploy. These units are not like generators that can just be plugged in to work. Set up can take several days while crews make connections, lay foundation mats on saturated grounds, build transmission lines and match voltages. In addition, as power is restored to new areas, we may need to reconfigure, causing additional temporary outages.

Some mobile substations will be placed in semi-public areas. As with any large piece of electrical equipment, safety is a primary concern. Temporary fencing will surround the mobile substations, and no one other than qualified workers should pass these barriers.

We will continue to work toward restoring all substations to normal operations as quickly and safely as possible.

Have a question about your utility bill during the outage?

We will do everything we can to work with our customers, as we understand this is a tremendously difficult time. Entergy has initiated a special policy on a temporary basis for its customers affected by the Hurricane Harvey. Customers in the affected areas who might have trouble paying their electric bill on time as a result of problems associated with the storm should call 1-800-ENTERGY and request a payment extension.

Want to learn more about The Power to Care program?

  • For help paying your utility bill, please click here.
  • For tools for low-income customer advocates and service providers to help clients and neighbors, please click here.
  • To pledge an amount on your monthly bill to help low-income elderly or disabled families, please click here.

See participating Texas agencies here.

Additional recovery resources:

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